Nowadays, due to technology in the hospitality industry improvement has been seen in all departments of the hotel service. In hospitality industry due to the latest trend of ‘KONEKT V4’ application we would reach through the customer in one click. The one more application is ‘Dash Board’ application in which the customer can tell the name and number and to make their table reserved. And also by using Google, Iphone, Ipad system customer sitting at home can search any hotels, restaurant and resorts in which they can make their booking in advance.
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Due to increase in hotel industry managers lower their prices to stimulate sales when demand is low and rise during peak demands. In future hotel industry will focus on emotional and psychological needs. Medium sized hotels will merge with five star or seven star grading hotels. Another trends will be fusion cuisine where there is a mixture of eastern food with westerns ones to impress the public with new experiences. All managers have the responsibilities to understand human resources. They are also responsible to implement strategies, plans and motivate people to meet objectives of the organization. They are responsible to analysis data and make decision that benefits the company.
The economic environment is very unpredictable and implementing change processes for each organization to make progress. Globalization and technology are the two main factors that drove the change in today’s organizations. . In today’s world to succeed in businesses become stronger, more flexible and customer-oriented. Staff turnover is a serious for manager in the hotel especially if u have to give the consistent service. The goal of our hotel is on exceptional customer service that will exceed customer expectations.
The nature of the service, strategies for improvement, and understand the customer’s perception of having that is very popular among researchers over the past two decades (for examples, leonard and sasser, 1982; lockwood, 1996; johns and lee-ross, 1998). Increases the other hand, the growing economic importance of the service sector in many countries has been in quality initiatives including guided centrally based European Foundation for Quality Management. Many hospitality, tourism organization have taken this challenge focuses on customer orientation employee performance in the interface, the recognition of the centrality of meeting service
(Breen and Liddy, 1998).
By this definition, customer / employee interviews have the potential for conflicts. In a service context that feeling cannot be met exactly, but it provides a cautionary note for Service Manager, because the customer’s perception of product quality connection often depends on the interaction between customers and employees.
The hotel has a very long history, but not as we know it today, back in the 6th Century began to develop BC, when the first inn in and around the city of London. The first match for travelers, offering them a simple roof to stay. This condition of the hotel was long before the industrial revolution in England, the new ideas and developments made ​​in the field to keep the inn. The invention of the steam engine to travel even more important. Who had more and more people are traveling not only for business but also for the sake of recreation. This will lead to the actual development of the hotel industry, as we know it today. Hotel today not only provide the basic needs of customers, such as food and shelter much more personalized services such as hotels, etc. are now a “home away from home.
“There is evidence of the hotels and restaurants, since biblical times, when Mary and Joseph arrived in Bethlehem collected during the census. As shown in the Bible, Mary and Joseph had accommodation as it is.” There is no room in the inn “Since the beginning of time, people have traveled for business, religion, immigration, health, education, and recreation.
As Texas Tech University, the mention of “hospitality” from the Latin root word meaning “host” or “hospice.” The University is also noted that the first hotel except private homes open to the public. Most, unfortunately, had a bad reputation. Under the influence of the Roman Empire and breakfast and hotels to satisfy the pleasure traveler began in an attempt to encourage visitors.
The pressure was recorded in America in 1607 and paved the way for the first time many other things in the hospitality industry. The hotel is the first of the public (City Hotel), owned by New York opened in 1792. (Buffalo Statler. 1908.)
Change in the hospitality industry, which has made it more practical and functional in the world! Types of services and facilities that are offered by the major industry and has emerged from the past decade. All this is possible thanks to the spread of technology, eco-friendly services, prices, market department, regional preferences, etc. in the field of technology and hospitality to strengthen in the years to come. The use of technology is present in each department of the hotel, the services offered by the update.
Keeping the entire latest trend in the memory of the hospitality industry, KONEKT V4 application that you would definitely want to explore. This is the application that will help you reach your customers in one click. The main attraction is the “dashboard” application. Is an unconventional marketing tracker is sensitive facts giving minute to give you the latest campaigns and activities conducted by you. The time, name and number of customers who liked your Facebook page, make your table reservation, you asked for any questions or comments about your application also can track comments on the same page!
CRM systems can increase the advertising campaigns for events, and you can send newsletters to customers core and build your brand. This system helps in all the digital platform and database that can help in getting the more and more customer to generate the revenue this type of system are comfortable to integrate with the old database which can help in single database. It works perfectly with the iPhone and iPad systems. Constructed so as to make you lose any opinion or report, even when you’re away!
Travelers increasingly will turn to their mobile devices not only research accommodation and travel options, but to book and communicate directly with the hotel options. Booking mobile channel has been multiplied by four between 2008 and 2010 according to Forrester Research. Revenue management has changed since the days it was first introduced by the airline industry in 1970 to be a complex science today. Managers always lowering prices to stimulate sales when demand is low and prices have risen during periods of peak demand. Hotels are now able to update prices for all future arrival dates to meet the market demands every day, through the application of advanced market information. Travel Click has reported passenger demand and visualize group bookings a year in advance. In addition, the Smith Travel Research reports that will soon provide information by looking at future bookings, rather than historical figures that. (By Robert A. Rauch, CHA)
.A capsule hotel is a type of hotel, developed in Japan, which is a large number of very small “rooms” (capsules) cheap and easy accommodation for guests who do not require offers the services of more conventional hotel services offered.
A condo hotel, also known as the hotel-condo or a Condotel, is a building used as a hotel and two condominium. Condo hotels are usually high-rise buildings developed and operated as luxury hotels in major cities and resorts in general. These residential units which allow someone to have a holiday full service.
Ice hotel is also a great example of today’s hospitality innovation. An ice hotel is generally made up of snow, sculpted blocks of ice, and, in some cases, some steel from these type hotels are generally sponsored by a single owner and feature a luxuries facilities to the traveler who are interested in unique novelties and unusual
Environment and thus are in the class of destination hotels. A lobby is often filled with ice sculptures, and food and beverages specially chosen for the circumstances.
A Turbaza is, generally the Soviet era, the Russian form of cheap, spartan, holiday, a visit or a base camp tour. Turbazas are generally rented to groups or companies who rent the entire facility for holiday accommodation Oops for their members or employees. They are gene rally rustic located in rural areas that offer outdoor recreation. Eat, sleep, and often is housed in a large open space and common.
Gueridon a form of service in restaurants food service to their customers is provided. This type of service includes the preparation of food (mainly salads, main dishes such as beef stroganoff, or desserts) in direct view of the customer, with a “round table”. A table usually consists of a trolley equipped for cooking, preparing and serving food. There is a gas stove, cutting board, cutlery drawer, cold room region and for general working capital.
The hotel industry is in the midst of a transformation that affects virtually all aspects of the industry and its stakeholders. Essences the transformation of the hotel industry is changing its approach to concentrate more focused on the customer and brand incentive. Product and support services are developed around the perceived needs and desires of the customer for customer satisfaction. In the future, the focus will be customer focused to a level that transcends medical examinations. It will focus on the emotional and psychological needs and wants more precisely defined target audience. Hotels then use this knowledge to market a wide range of products and services through strong brands to a loyal customer for life. Some ramifications of changes will be made as reserves, trading activities and high taste information will be more automated. There will be a greater personal guest of technology accurate and fast service.
Medium sized hotels will be taken by brand chain like the Sheraton, Holiday Inn, Ramada, etc. while location will be the priority to choose a hotel by future traveler, brand names will be the next preference.
Another aspect of future trends would be fusion of cuisines. The French started this trend with the ‘Nouvelle Cuisine’ mixing eastern food products with western ones. Fusions restaurant will grow as the new adventurous public will search for new gastronomic experiences.
(Sudhir Andrews, 2009)
In the hotel managers are responsible for all management of human resources, or as appropriate, all managers have the responsibility to understand their human resources. When providing services to our clients, our primary resource is our people, our workers, our employees. Successful hospitality managers must be able to work with people. We need to develop guidance of people in our management approach. As a manager with responsibilities for human resources, your concern is that people of their needs, wants, and desires fit the needs and desires of the hotel company.
We define managers as the implementation of strategies, plans and programs to attract, motivate, develop, reward and retain the best people to meet the objectives of the organization.
Mike Hurst also emphasizes the role of management changes over management in the past and in conduit. The hospitality is based on the gift of friendship friendly people who care; it has become imperative in a service management concentrate on the benefits to the people and his style.
The managers of today have earned a place of respect for their contribution to organizational value. The contemporary role of managers with the human resources responsibilities is a critical one to any hospitality organization. Most of the people spends more than one-third of their waking hours at their jobs, and as a manager you will make the decision that affects and influence the lives, dreams, goals and ambitions of these individual and their families.
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Manager in the hospitality industry participate in strategic planning sessions, understand financial documents relating to the work and the bottom line. Many managers in the host organization is part of the management team. The manager’s role is more important than ever before in the hospitality industry. It is up to us to keep management informed of what their needs and desires of people to be productive, and to be faithful.
(Mary L. Tanke, 2000)
The globalization of labor and continuing advances in technology are changing the way the labor market. Knowledge workers are known for their special properties. These are people who analyze, synthesize and evaluate information to solve different problems. Knowledge workers actually use their intelligence, ideas, products, services and processes to implement. You’re most important asset of an organization is its ability to collect and analyze data and make decisions that benefit company. (Jyothi, 2010)
Technology has had a positive effect on the internal processes of an organization, but also changed the way the work of the HR staff. Some managers in the hospitality industry will see the application of technologies to operational issues as a problem. It is true that technological systems used in the bar, front office, restaurants, etc. much more advanced and complex than those currently available only for a short time, continue to grow, these systems quickly. The approval of the computer and other technologies from all levels of an organization is a major challenge in view of the sponsoring organizations. For example, if the systems are updated and new technologies have made ​​the workers’ struggle to adapt. (Hayes, 2009)
The economic environment is very unpredictable and implementing change processes for each organization to make progress. Globalization and technology are the two main factors that drove the change in today’s organizations. Globalization has opened new doors for business opportunities. It has led to many interventions, but also for how reform, reorganization, merger, downsizing, etc., in order to succeed, companies need to make these changes that have taken place with staff to manage the challenges occur. Change Management Sun is working smoothly for the vital organization. (Bohlander G. a., 2009)
Due to the shortage of workers in the industry and the defection of customers of the quality of service that is affected. If the workload increases the performance of the employee moves. By too much work pressure, reduces the employee’s performance and, in turn, affects the quality of service. It is very important to overcome the various challenges faced by the organization to success. Company is now a day to develop the human resource functions, because the meaning of HRM has been seen in the highly competitive market that exists today. To succeed, businesses become stronger, more flexible and customer-oriented. Hr after for these changing market trends is adjusted. (Karan, 2009).
Turnover of staff is vital to the hotel, especially if you have a high quality hotel as us. The goal of our hotel on outstanding customer service to exceed the expectations of customers, and therefore we are investing heavily in our people. High rate of staff turnover has an immediate impact in the hospitality industry, particularly in the areas of customer service, and we cannot afford to lose an employee. The rate of staff turnover in the hotel industry in general higher than in other sectors.
(Jason C. Cho, 14 June 2011)
The hotel industry has a high turnover, which decreases productivity and costs companies time and resources. A number of factors affect the fluctuation in the hotel and one of the reasons is ineffective in recruiting. Identify many hotels and difficult to recruit the right people. Hotel staff need advanced knowledge of beverages, which are difficult to measure for recruiters during the interview. However, recruiters develop recruitment strategies that will identify the best opportunities and recruit the best workers. Do you understand what a candidate looking at the recruitment stage can help the hotel staff turnover. (Rose Johnson, 2008)
To overcome this turnover to keep in mind a bit. ‘What help reduce turnover? Understanding why employees leave. Each organization should carry out a confidential interview face to face with the human resource managers (except the head). Benchmark your company against industry and current location. Set advanced development policies clear and transparent and fair. If an employee believes that they are not promoting their role and career development has no control, after a while you will start to look externally for new mail. Develop effective policies in the workplace and maintain a positive culture.
In future there will be not much problems for managers and service due to the use of present technology. The main job of service manager is to understand the problems between customer and employee about services they give. There will be more and more modern equipment used in hotels which will decrease the training on kitchen manager and restaurant managers. Due to increase in hotel industry managers lower their prices to stimulate sales when demand is low and rise during peak demands. They are also responsible to implement strategies, plans and motivate people to meet objectives of the organization. They are responsible to analysis data and make decision that benefits the company. The hotel industry has a high turnover, which decreases productivity and costs companies time and resources.
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