Housekeeping Training and Development

Housekeeping is a process of making a place or organization clean and tidy . There is specific department in hotel which is called housekeeping department . This department is responsible to clean the hotel rooms and common area . This department is supervise by an housekeeping manager and assist by an assistant manager. In this process , activities such as cleaning dirty surface , dusting , vacuuming and rubbish disposing are done regularly . In order to clean , tools such as broom , sponge , vacuum machine , and detergent are used . Housekeeping department also plays an important role in hotel line because it creates an pleasant impression .

TOPIC: TRAINING AND DEVELOPMENT IN HOUSEKEEPING

What are three basic areas housekeeping employees should receive training?

List the elements found in each area and the importance of environmental and health concerns.

Provide good and poor examples.

ROOM

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Room is the basic area for a housekeeping personnel to receive training . Room is the main source of income for the hotel premise . Room should be kept clean so that it would create a good impression to the guest thus creating a trust in them . however to get a clean room , housekeeping personnel should Clean the room thoroughly without raising dust, using a damp mop , Routinely clean and disinfect equipment and furniture in customers room , Commode, Empty and disinfect the sputum mug frequently if the customer is using it , Empty and clean the waste-paper bin each day or when necessary , keep windows open to promote ventilation and use air-freshening spray if there is an odor left in the room . The class of the room in the hotel mostly depends on the structure of the hotel itself. The classification of the hotel rooms is often used not so much for the indication of comfort, as for the reflection of the number of beds. You can safely say that the general standard for the international hotel business today is a single room. Tourist, staying in it, can count on the separate bathroom, wardrobe, TV set. WI-FI connection to the Internet is a default option practically in all the rooms of new hotels.Depending on the host country and the status of the hotel a standard room can have additional functions and features. For example, in many hotels in Britain washstands with the separate faucet for cold and hot water can be found. In Chine the standard set for the bathroom includes a hairbrush, a toothbrush and paste. Thereby the standard set for the bathroom in the world hotel industry includes soap, towels for body and hands and, of late, a shower gel.In addition to the standard room, the world classification distinguishes more than 30 different types of rooms. The type of the hotel room can depend on the view from the window, the number and the size of rooms, the quality of furniture, the content of mini-bar and the availability of office equipment. In addition to the classification of rooms there is a classification of accommodation. There are also a lot of options: from a double room, where three or more people can stay, to accommodation with children or in the separate cabin on the territory of the hotel. Both the room types and the accommodation types have alphabetic acronyms, primarily in English. For example, BO stands for bed only and means that meals are not included. An abbreviation SV (sea view) in the description of the room means that you will be able to observe the sea through your window.These are the types of room

Deluxe

Deluxe rooms – one of the most expensive rooms in the hotel. Deluxe (De luxe) – the word is from the French language, literally can be high class

Standard

Standard or single room – is a classic of hotel business. A single room in any hotel plays a role of its own currency.

Suite

Suite – is a hotel room with an improved design. Suites are often similar in size to a standard room, but the quality of design remains good

HOTEL LOBBY

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Hotel lobby plays an important role in housekeeping because that is the first place guest will see in the entrance of the hotel . Other than that , guest can actually rest while waiting their reservation to be proceses . The lobby should be kept clean regularly , the chairs and table should be wiped and the floor should be mopped . Lobby also can be called as foyer or entrance hall . Many office buildings, hotels and skyscrapers go to great lengths to decorate their lobbies to create the right impression. Since the mid 1980s there has been a growing trend to think of lobbies as more than just ways to get from the door to the elevator, but instead as social spaces and places of commerce. Some research has even been done to develop scales to measure lobby atmosphere in order to improve hotel lobby design. Many places that offer public services, such as a doctor’s office, use their lobbies as more of a waiting room for the people waiting for a certain service. In these types of lobbies it is common for there to be comfortable furniture, such as couches and lounge chairs, so that the customer will be able to wait in comfort. Also, there may be television sets, books, and/or magazines to help the customer pass time as they wait to be served . In the end the lobby should be kept clean to bring in more income .

HOTEL WASHROOM

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Hotel washroom should be kept clean so that it would create a good impression to the customer . The housekeeping department is responsible to ensure that these place are kept clean and tidy .a washroom can be a single unit featuring a toilet and hand basin for hand washing. washroom can also be larger facilities, which may include bathing facilities or showers, changing rooms and baby facilities.washroom may be stand alone buildings or installations, or be contained within buildings such as railway stations, schools, bars, restaurants,nightclubs or filling stations. washroom can also be found on some public transport vehicles, for use by passengers. washroom are usually fixed facilities, but can also refer to smaller public portable toilets, or larger public portable toilets constructed as portable buildings.washroom are commonly separated by gender into male and female facilities, although some can be unisex, particularly the smaller or single occupancy types. Both male and female toilets may incorporate toilet cubicles, while many male toilets also feature urinals. Increasingly, public toilets incorporate accessible toilets and features to cater for people with disabilities.washroom may be unattended or be staffed by a janitor (possibly with a separate room), or attendant, provided by the local authority or the owner of the larger building. In many cultures it is customary to tip the attendant, while other public toilets may charge a small fee for entrance, sometimes through use of a coin operated turnstile .

QUESTION 2

TOPIC: HOTEL AMMENITIES

What amenities would you feature in a budget hotel property? In a midsized property? In a luxury property?

BUDGET HOTEL

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Budget hotel provides a cheap yet a comfortable place to stay . I would prefer amenities such as food and beverage service and include with shops which sells basic utensils and food . Other than that  Air conditioning must be available. There should be special disability adapted rooms available. The friendly reception is open 24 hours to provide any information required, including currency exchange, safe deposit boxes and internet connection . Younger guests can also have fun in the playground. In the evening, guests can enjoy music at the pool bar, as well as the main bar and frequent party nights to keep spirits high. Barbecue and kaoreke should be provided .

MIDSIZED HOTEL

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Midsized hotel usually is 3 or 4 star hotel . In my opinion food and beverage especially the restaurant should have variety of dishes and facilities .  Guests can relax by the swimming pool with refreshments from the pool bar, open from early in the morning until late at night and other leisure facilities such as the pool table, water polo and the recreation room , all this facilities must be included in midsized property . Other than that , Spa , Jacuzzi , wifi and cable tv should be provided .

LUXURY PROPERTY

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Luxury hotel such as burj al arab are given the high class facilities or deluxe .Types of amenities a luxury hotel should have is Food and beverage service such as multiple restaurant with different types of cuisine and be entertained by high class waiter and waitress . Other than that Bath ropes and towel should be provided in well furnished washroom equal to 6 star washroom . In entertainment wise , cable tv with multiple channel should be provided and equipped with cd and dvd player . Iron and iron board should be provided together with a huge wardrobe . The beddiong should be huge together with high quality pillow and blanket . In terms of food , a mini fridge should be provided with drinks , wine and snacks . A world class jacuzzi and spa should be provided in high class and in spa the instructor should be well trained .

CONCLUSION

Question 1 and 2 show me the importance of housekeeping department in hotel industry . Housekeeping department plays an important role in hotel industry because it create an pleasant impression to the guest , thus bringing in more business . Other than that , hotel amenities also plays an important role in hotel industry because guest will prefer to go to hotel which provide better amenities .

I’M PADMAN THANABALAN, hereby confirm that this assignment is my own work and not copied or plagiarized from any sources. I have referenced the sources from which information is obtained by me for this assignment.

Signature Date

BIBILIOGRAPHY

http://www.hotelnissaki.gr/mykonos-hotels-facilities-amenities.php

http://www.hotelhaciendaloslaureles.com/english/los-laureles-facilities.php

http://www.ezega.com/userfiles/Image/atsea.jpg

http://housekeeping.about.com/od/cleaning101/a/housekeeping.htm

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